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DrDoctor

|Trust Centre

DrDoctor is committed to building safe, compliant products. For clinical safety and compliance queries, contact our support desk at support@drdoctor.co.uk.

Subprocessors

We use the following third-party subprocessors to help provide our services. These organisations are authorized to process your data only for the purposes of providing services to us.

Azure

Cloud hosting, database storage and SMS delivery

BT

BT

SMS delivery

Callitech Limited (Moneypenny)

Callitech Limited (Moneypenny)

Telephone support handling

Claryon Systems Ltd

Claryon Systems Ltd

CareHub functionality and L1 support

Formstack LLC

Formstack LLC

Forms and questionnaires, anonymised data only

MessageBird B.V.

MessageBird B.V.

Email and interactive voice message (IVM) delivery to patients

Whereby

Whereby

Video consultation functionality

Zendesk

Zendesk

DPAPrivacy

Support ticketing for patient queries

Databricks

Databricks

DPAPrivacy

Data processing, analytics and data infrastructure

AnnounceKit

AnnounceKit

Publishing product updates, announcements and release notes

Atlassian

Atlassian

Tools for project management, teamwork, and software development.

Copilot

Copilot

AI-assisted coding and software development support

Okta

User authentication, single sign-on and access management

Trustpilot

Trustpilot

Collection and management of customer reviews and feedback