Accurx

Accurx Scribe enables healthcare professionals to just listen to their patient instead of typing, drafting documents and letters during consultations. We use Tandem Health to provide this feature which listens and transcribes the conversation a clinician has with their patient during the consultation; summarises the consultation; and generates content based on the transcription such as clinical notes, referral and, or patient letters The audio recording is not retained after the transcription is generated.

Microsoft Azure cloud computing service.

Accurx enables users to send SMS messages to patients. We use third party gateways for the delivery of those SMS messages. They provide APIs that the Accurx server uses to send these messages.

Accurx enables users to send SMS messages to patients. We use third party gateways for the delivery of those SMS messages. They provide APIs that the Accurx server uses to send these messages. Vonage is also a secure voice communications provider that Accurx uses to set up voice conversations between healthcare staff and their patients. No content of the call is recorded by Accurx, Vonage or any other service. Technical logs are created to ensure Accurx and Vonage can monitor services and investigate any quality or technical issues. These are retained for a maximum of 90 days.

Accurx uses secure NHS Mail accounts to send emails between healthcare professionals using the accuMail feature.

Whereby is a secure meeting room service that Accurx uses to host video consultations between healthcare and/or social care staff and their patients.

Sendgrid is an email campaign service provider used within Accurx to send automated account emails to Accurx users only. This means Sendgrid only has access to email addresses of staff who use Accurx. No patient data is processed using Sendgrid.

Intercom provides a live chat, phone call and email communications platform that we use to speak to users who are seeking help using our products. It is available in our product or on our public-facing website. Intercom queries our user database to ensure the user is logged in and which organisation they are affiliated with.

ActiveCampaign is an email campaign service provider that we use to send out mass emails to our users only to inform them of changes in the product. No patient data is processed using ActiveCampaign.