Version Hazard Log - Automated Scheduling (1.0)
17 Hazards, 58 Causes, 91 Controls
First Auto Scheduling Approved Log
Approved May 19, 2026 by Joe Horne
HAZ-SCHED-1 | Admin/booking team user cannot access the Staff Portal to configure or manage appointment scheduling or rescheduling. | 4 | 3 | Closed | |||
HAZ-SCHED-10 | Patient successfully books an appointment but is not made aware of the confirmed booking. | 3 | 4 | Closed | |||
HAZ-SCHED-11 | Patient is not provided with an automatic appointment invitation in line with their predefined clinical need. | 9 | 8 | Transferred | |||
HAZ-SCHED-12 | An eligible patient is not invited due to misalignment between system configuration and the Trust’s scheduling processes. | 5 | 9 | Transferred | |||
HAZ-SCHED-13 | SMS or email appointment communications are not received by the patient | 4 | 6 | Transferred | |||
HAZ-SCHED-14 | Patient who is not clinically or operationally eligible is invited to book an appointment. | 3 | 7 | Closed | |||
HAZ-SCHED-15 | Patient is incorrectly re-invited or invited outside the intended booking timeframe. | 3 | 2 | Transferred | |||
HAZ-SCHED-16 | Automated Scheduling is used for multi-appointment or complex follow-up pathways without supporting linked-booking logic. | 1 | 3 | Transferred | |||
HAZ-SCHED-17 | Patient who books an appointment is not removed from the automated scheduling waiting list. | 2 | 3 | Closed | |||
HAZ-SCHED-2 | Highly configurable scheduling functionality is implemented without appropriate alignment to Trust operational and clinical processes. | 1 | 6 | Closed | |||
HAZ-SCHED-3 | Patients are not transitioned from automated rescheduling to manual booking when auto-rescheduling conditions are no longer met. | 1 | 3 | Closed | |||
HAZ-SCHED-4 | Patient does not receive appointment-related information via portal, SMS, or email | 7 | 7 | Transferred | |||
HAZ-SCHED-5 | Patient receives incorrect or misleading appointment details (date, time, location, or format). | 1 | 6 | Closed | |||
HAZ-SCHED-6 | Patient receives appointment communication with missing, incorrect, or confusing embedded message content. | 4 | 6 | Closed | |||
HAZ-SCHED-7 | Patient appointment data is disclosed to the wrong individual through incorrect assignment or unauthorised access. | 3 | 5 | Transferred | |||
HAZ-SCHED-8 | Patient is unaware they are on an Automated Scheduling pathway requiring active booking. | 2 | 5 | Transferred | |||
HAZ-SCHED-9 | Patient believes an appointment has been successfully booked when no confirmed booking exists in PAS. | 5 | 8 | Closed |