Version Hazard Log - Automated Rescheduling (1.3)
6 Hazards, 24 Causes, 33 Controls
First Auto Scheduling Log
Approved May 19, 2026 by Joe Horne
HAZ-RSCHED-1 | Patient is unable to complete a cancellation or reschedule request via the DrDoctor portal | 4 | 5 | Closed | |||
HAZ-RSCHED-2 | Patient is unable to complete a cancellation or reschedule request via SMS | 4 | 5 | Transferred | |||
HAZ-RSCHED-3 | Patient cancellation or reschedule request requiring manual intervention is not received or actioned by the booking team | 3 | 5 | Transferred | |||
HAZ-RSCHED-4 | Incorrect cancellation reason is captured or mapped, leading to incorrect update in PAS | 4 | 4 | Transferred | |||
HAZ-RSCHED-5 | Cancellation or reschedule request/booking is not reflected accurately in Trust PAS | 4 | 9 | Transferred | |||
HAZ-RSCHED-6 | Appointment update is applied to the wrong record in PAS due to data integrity or mapping failure | 5 | 5 | Transferred |