Version Hazard Log - Direct Messaging (1.0)
7 Hazards, 14 Causes, 29 Controls
Fist Approved DM Log
Approved May 19, 2026 by Joe Horne
HAZ-DM-1 | Direct message notification is not successfully delivered to the patient. | 5 | 9 | Closed | |||
HAZ-DM-2 | Duplicate or repeated direct messages are sent to the same patient. | 1 | 2 | Closed | |||
HAZ-DM-3 | Direct Messaging service is temporarily unavailable due to system or infrastructure outage. | 1 | 5 | Closed | |||
HAZ-DM-4 | Direct message contains incorrect, unclear, or inappropriate information. | 1 | 3 | Transferred | |||
HAZ-DM-5 | Direct message is sent to or received by the wrong patient. | 4 | 7 | Transferred | |||
HAZ-DM-6 | Direct message fails to be saved and delivered to the patient. | 1 | 2 | Closed | |||
HAZ-DM-7 | Patient reply contains incorrect, irrelevant, inappropriate, or unexpected content. | 1 | 1 | Closed |