Version Hazard Log - Letters (1.0)

Letter is not uploaded to the DrDoctor API, so it is not received by DrDoctor and cannot be made available to the patient or used to generate a notification.

DrDoctor letter service is unavailable, preventing patients from viewing digital letters.

Patient is not notified that a digital letter is available to read.

Patient does not access, or is unable to access, their digital letter after notification.

Patient accesses a digital letter, but is unable to read or interpret the content.

A letter is made available to, or accessed by, the wrong patient.

Patient uses the feedback widget for an unintended purpose and submits urgent clinical information believing it will be seen by a healthcare professional.