Accurx

|Trust Centre

Accurx is highly committed to clinical safety, governance and compliance. You can request access to key documents and certificates below, including for DCB0129, DTAC and DPIA. We are currently in the process of migrating all DCB0129 documentation to this platform, so if you are interested in a product that is not yet listed here please contact support@accurx.com.

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Accurx Scribe governance support for GP Practices

Click here to access our step-by-step implementation guide to help practices navigate the necessary governance and compliance requirements prior to using Accurx Scribe.

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OverviewOverview ComplianceCompliance ResourcesResources SubprocessorsSub FAQsFAQs

Subprocessors

We use the following third-party subprocessors to help provide our services. These organisations are authorized to process your data only for the purposes of providing services to us.

Tandem Health

Accurx Scribe enables healthcare professionals to just listen to their patient instead of typing, drafting documents and letters during consultations. We use Tandem Health to provide this feature which listens and transcribes the conversation a clinician has with their patient during the consultation; summarises the consultation; and generates content based on the transcription such as clinical notes, referral and, or patient letters The audio recording is not retained after the transcription is generated.

Microsoft Azure

Privacy

Microsoft Azure cloud computing service.

FireText Communications

Accurx enables users to send SMS messages to patients. We use third party gateways for the delivery of those SMS messages. They provide APIs that the Accurx server uses to send these messages.

BT

Vonage

Accurx enables users to send SMS messages to patients. We use third party gateways for the delivery of those SMS messages. They provide APIs that the Accurx server uses to send these messages. Vonage is also a secure voice communications provider that Accurx uses to set up voice conversations between healthcare staff and their patients. No content of the call is recorded by Accurx, Vonage or any other service. Technical logs are created to ensure Accurx and Vonage can monitor services and investigate any quality or technical issues. These are retained for a maximum of 90 days.

NHS Mail

Accurx uses secure NHS Mail accounts to send emails between healthcare professionals using the accuMail feature.

Whereby

Whereby is a secure meeting room service that Accurx uses to host video consultations between healthcare and/or social care staff and their patients.

Sendgrid

Sendgrid is an email campaign service provider used within Accurx to send automated account emails to Accurx users only. This means Sendgrid only has access to email addresses of staff who use Accurx. No patient data is processed using Sendgrid.

Intercom Inc.

Intercom UK

ActiveCampaign

ActiveCampaign is an email campaign service provider that we use to send out mass emails to our users only to inform them of changes in the product. No patient data is processed using ActiveCampaign.